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Contract and customer area

All the information you need to clarify your doubts about invoices, technical faults or the use of MEO Energia services.

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800 028 028

Available on weekdays from 9 a.m. to 9 p.m.
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800 506 506

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Useful Information

Electricity

tariffs

Fixed Tariff
Dynamic Tariff

Standardised Information Sheet

Fixed Tariff
Dynamic Tariff

General Conditions

Fixed Tariff
Dynamic Tariff

Electric mobility

tariffs

Fixed Tariff
Dynamic Tariff

General conditions

Fixed Tariff
Dynamic Tariff

Contract and customer area

  • How can I change my meter from single-phase to three-phase?

    This change is the responsibility of the Distribution Network Operator (E-Redes) to carry out at your request. The power you have must allow you to make this change, otherwise you will have to make a power change, which is free of charge.

    The minimum powers required are:


  • How do I cancel my energy contract?

    To cancel your service—either because you no longer need electricity at that address or because you are switching providers—please call Helpline, 800 028 028 (Weekdays, 9 a.m. to 9 p.m. — toll-free). 

    Please note that if you cancel your contract at MEO Energia, any offers or benefits you have received from MEO will end. Thesebenefitsare tied to your continued membership at MEO Energia.



  • See MEO Energia on my MEO

    To view and manage your MEO Energia service inthe my MEO app, follow these steps:
    1. Enter the my MEO app
    2. Log in with your Google, Apple or email details(MEO ID)
    3. Choose the Services option
    4. Select a service MEO Energia

    You can also access your MEO Energia service in your customer account atmy MEO. You’ll find it on the home page, toward the bottom, inthe “MEO Services and Apps”section. 
    If the service is active, a green label indicating "Active" will be displayed, if it is not active it will have the label "To be activated" and you should wait for the text indicating activation of the MEO Energia service to be sent.


    If needed, you can update youremailaddressto receive electronic invoicesand theIBAN associated with Direct Debit.

  • Access to electricity consumption data

    If you have a meter integrated into the smart grid, you can have free access to your consumption data and/or the energy injected into the grid, if you have a production unit (e.g. solar panels), through your Distribution Network Operator's customers Reserved Area. You can consult it:
    • Load diagram with a quarter-hourly (15-minute) record of the values of energy consumed and/or the values of energy injected into the grid, if it has an associated production unit.

    • Energy data (kWh) for the month of consultation, but you can also select other previous periods up to 24 months. Consumption data is also available to download as an excel file.