Tariffs, Benefits and Join

All the information you need to clarify your doubts about invoices, technical faults or the use of MEO Energia services.

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Useful Information

Electricity

tariffs

Fixed Tariff
Dynamic Tariff

Standardised Information Sheet

Fixed Tariff
Dynamic Tariff

General Conditions

Fixed Tariff
Dynamic Tariff

Electric mobility

tariffs

Fixed Tariff
Dynamic Tariff

General conditions

Fixed Tariff
Dynamic Tariff

Tariffs, Benefits and Join

  • Find out about MEO Energia's tariffs, timetables and cycles

    MEO Energia , under the Normal Low Voltage (BTN) plan, offers the fixed rate and the dynamic rate. 

    You can choose one of the following schedules, according to your electricity consumption pattern:
    • Simple Schedule:The price is fixed. Electricity is billed at the same price at all hours of the day.
    • Bi-hourly: It has 2 different prices, during off-peak hours (where the price is cheaper) and during off-peak hours (where the price is more expensive).
    • Three-hourly: It has 3 different prices, during off-peak hours, during peak hours (where the price is intermediate) and during peak hours (where the price is more expensive).

    You can also choose between two time cycles:
    • Daily Cycle: The hourly periods are uniform across all days of the week, with no distinction between weekdays and weekends, or between summer and winter schedules.
    • Weekly Cycle: The time periods vary, distinguishing between weekdays, Saturdays and Sundays, as well as between summer and winter time. The hourly periods of the Daily Cycle and Weekly Cycle are organized as follows:

    Table of Daily Cycle and Weekly Cycle time periods

  • What is the Dynamic Tariff?

    It is a tariff whose value varies according to the Iberian Electricity Market (MIBEL). By signing up to this plan, you can benefit from competitive tariffs and potential electricity savings. Unlike indexed prices, which are set based on the average price of electricity at specific time intervals (daily or monthly), dynamic tariffs adjust the price every 15 minutes, according to the OMIE market.

    Where can I find energy market prices in the Iberian Peninsula?
    You can check price trends on the liberalized electricity market on the OMIE website. The prices shown are in the Spanish time zone.  

    How do I know if my electricity meter allows me to make the most of this Dynamic tariff?
    You need to have a smart meter with real readings. If you want to confirm the type of meter, contact E.REDES (800 506 506).

    How to join the Dynamic Tariff?
    To sign up for the dynamic electricity rate, simplyfill out the online sign-up form or call the Customer Support Line at 800 028 028 (toll-free). The Dynamic Rate is available for Standard Low Voltage (BTN). 
    If you wish to sign up for the dynamic rate for electric mobility, you must fill out theContact Form - Help | MEO Energia or call the Support Line at 800 028 028 (toll-free). The rate change occurs once per billing cycle (monthly). The new rate takes effect on the first day of the month following the request.

    What are the advantages of this Dynamic Tariff?
    If you are able to adjust your consumption to the most economical periods, this Tariff allows you to significantly reduce the amount of your electricity bill. 
    This option is a smart choice for those seeking a dynamic and sustainable approach to electricity supply.

    You have the flexibility to switch to the Fixed Rate if your needs or preferences change over time.

  • What is the Fixed Rate?

     This is the tariff where you always pay the same price for energy at any time of the day, if you choose the Simple schedule. You also have the flexibility to switch to the Dynamic Tariff if your needs or preferences change over time.


    How do I sign up for the Fixed Rate?
    To sign up for the Fixed Rate for electricity, simply fill out the online sign-up form or call the Support Line at 800 028 028 (toll-free). 
    If you wish to sign up for the Fixed Rate for electric mobility, you must fill out the Contact Form - Help | MEO Energia call the Support Line at 800 028 028 (toll-free). The rate change occurs once per billing cycle (monthly). The new tariff will come into effect on the first day of the month following the request.

  • What is the Dynamic Rate information service?

    This service was available to customers signing up for the Dynamic Rate plan through July 9, 2026.

    The Dynamic Tariff information service consists of sending a daily email between 7:30 p.m. and 8:00 p.m. so that you can adjust your consumption to the most economical periods.
     
    It consists of two graphs:
    1. Chart showing consumption data for day N-2: Here you can view your consumption profile for the various time periods. 
    2. Chart showing the cost profile for day N+1 (the following day): This allows you to identify the cheapest and most expensive periods so you can adjust your consumption accordingly.


    The information service is free during the campaign period. Afterward, the service will be billed monthly on your electricity bill.Learn more about the electricity information service.
    It is activated automatically when the Dynamic Tariff is activated, if your meter is already integrated into the smart grid and has load diagrams available. 
    This service does not require a contract, so you can request to cancel it at any time by calling our Customer Service Hotline at 800 028 028 ( weekdays from 9 a.m. to 9 p.m. – toll-free). 

  • What is it, how to join and the advantages of MEO Energia? 

    MEO MEO Energia is a 100% green electricity service available in mainland Portugal forPersonal business customers with Normal Low Voltage (BTN) supply, for companies with Special Low Voltage (BTE) and Medium Voltage (MT) supply. 

    For customers , there are two rate options: the Fixed Rate and the Dynamic Rate. By signing up, you can enjoy the following benefits:
    • Unlimited data on all mobile phones sites from your bundle MEO, every month.
    • Duplication of MEOS, if you have a bundle with TV and are a member of the MEOS Program. Not applicable to customers .
    Discover all the advantages of joining MEO Energia and being a MEO customer .
    Signing up for MEO Energia customers and changing suppliers is free of charge and there is no minimum contract period.
    The MEO Energia service MEO Energia customers with BTE and MT supply, with payment by direct debit, electronic billing, and 12-month loyalty. 


    How to join MEO Energia:
    Joining is simple and we take care of everything. You won't need to change your meter and you won't have an interruption in your electricity supply.
    You can sign up online, call the Support Line at customer, 800 028 028 (weekdays from 9 a.m. to 9 p.m. — toll-free), or visit a MEO store.  
    For installation in BTE or MT, visit the website or contact your MEO Manager.


    The subscription to MEO and MEO Energia are independent: 
    • They are separate contracts, one with MEO and the other with MEO Energia. 
    • Two invoices are issued, one for MEO and one for MEO Energia.
    • The MEO Energia contract does not change the MEO contract or your MEO retention period . Likewise, the MEO contract has no impact on the MEO MEO Energia contract.

  • What are the advantages and benefits of having MEO and MEO Energia together? Do they also apply to business- customers ?

    Having MEO and MEO Energia at the same address, associated with the same NIF, has many advantages and benefits, such as offers on MEO services and offers on the MEO MEO Energia bill.  

    Telecommunications benefits are activated automatically and apply to: 
    • consumer and business customers
    • With BTN Energy service 
    • With services, eligible from the MEO portfolio 


    Offers on MEO services (available to customers with a Fixed or Dynamic Tariff, in BTN):
    • Unlimited data on all mobile phones sites at bundle:available only to MEO bundles s with mobile phone.
    • DoubleMEOS: applicable to customer with TV service who are members ofthe MEOS Program. The doubling of MEOS is based on the value of the MEO service invoice. Not applicable to customers .
    Find out more about the conditions under which benefits are granted.



    Offers on the MEO Energia bill (exclusively for customers with a Fixed Tariff, in BTN):
    • For MEO Energia subscriptions MEO Energia on September 1, 2025, with MEO services installed at the same address and with the same tax identification number, with direct debit and electronic billing, €0.1499/kWh for customers bundles and €0.1599/kWh for customers bundles .

    If you already have MEO and MEO Energia, to take advantage of the benefits at MEO Energia, in addition to the previous conditions,you must alsoauthorize the transfer of your MEO data to MEO Energia. To provide this data consent, go to your customer account atmy MEOor viathe app at my MEO, and underProfile > Personal Data Processing/Privacy, accept the new consent (Do you authorize the sharing of your personal data with MEO Energia - Comercialização de Energia, S.A., for the purpose of granting benefits and integrating subscribed energy and electronic communications services?). 


    If you cancel your energy supply with MEO Energia, you will no longer enjoy the offers associated with MEO's services. The benefits are conditional on remaining a MEO Energia customer .

  • Special Low Voltage (SLV) for Businesses

    If you have a business and need more electrical power, you can opt for Special Low Voltage (SLV). 

    What is Special Low Voltage (SLV)?
    Special Low Voltage (SLV) is a level of electrical supply with a voltage higher than Normal Low Voltage (NLV), suitable for contracted power above 41.40 kVA.
    If you have businesses that require more power, such as restaurants, stores, or offices, you should opt for Special Low Voltage (SLV).

    MEO Energia customers MEO Energia BTE plans have no consumption limits or penalties if their consumption profile changes significantly.

    For businesses with higher energy consumption, which require higher power ratings, there isMedium Voltage (MV) .
    If necessary, you can switch to Medium Voltage (MV), benefiting from a reduction in the tariff price. Learn more about Medium Voltage (MV).


    If you install solar panels, batteries, or other energy management solutions, the flat rate remains the same, even if your consumption drops significantly.

  • How do I request a change of home or premises with MEO Energia?

    If you'removing to a new home or office, take MEO Energia with you! It's simple and fast, and we'll take care of everything.
    Some relevant information:
    • The move is free
    • Request service at your new address using the online sign-up form or by calling the Support Line at800 028 028(weekdays from 9 a.m. to 9 p.m. — toll-free). Alternatively, you can visit a MEO Store.
    • You will need to request the deactivation of the MEO Energia service MEO Energia previous address using the contact form, selecting the option Electricity > Contract Management > Moving house – previous contract.

    To enjoy the benefits of the MEO service, see theterms and conditions. 

  • How is the change of supplier carried out?

    Learn about the steps involved in changing suppliers:

    1. Request to change supplier, find out how to sign up

    2. Activation of MEO benefits, if applicable

    3. We’ll keep you updated throughout the sign-up process

    4. At the end you receive a welcome message.


    The change process typically takes between 1 and 5 days.

  • Medium Voltage (MV) for Businesses

    If your company has high consumption or industrial equipment, Medium Voltage (MV) may be the right solution. 

    What is Medium Voltage (MV)?
    Medium Voltage (MV) is a level of electrical supply higher than Low Voltage (LV), with specific technical requirements that must be evaluated before joining.

    Choose Medium Voltage (MV) if your company has high consumption or high-power industrial equipment. It is also recommended if you are looking to reduce energy costs and ensure a more reliable and continuous supply. This voltage level is used by large commercial, industrial, and institutional consumers, such as hospitals, hotels, and small industries.

    ForMEO Empresas Medium Voltage (MV)MEO Empresas customers , there are no consumption limits or penalties if the consumption profile changes significantly.
    It is possible to switch to High Voltage (HV) without changing the commercial conditions.


    If you install solar panels, batteries, or other energy management solutions, the fixed rate remains the same, even if your consumption decreases significantly.

  • What is CPE?

    The Delivery Point Code (CPE), is an alphanumeric code that identifies a facility, regardless of its use or ownership, just as a citizen ID card identifies a person.

    TheCPE of 20 digitsdivided into 4 distinct parts:

    1. Two characters that correspond to the national identification "PT"

    2. Four numeric characters representing the Network Operator's identifier

    3. Twelve numeric characters for the Site Identification Code

    4. Two letters from Check digit

    To find out yourCPE , check theapp my MEOor your bill at MEO Energia.

  • How to get MEO benefits?

    Telecommunications benefits are automatically activated when you sign up for MEO Energia, provided you meet the following conditions:

    • The CPE Normal Low Voltage (BTN) with contracted power between 1.15 kVA and 41.40 kVA;
    • Both services (MEO and MEO Energia) must have the same tax identification number and be installed at the same address;

    Once the above conditions are met, the customer enjoy:
    • Unlimited data on all mobile phones and bundle MEO sites every month
    • Double MEOS, applicable only to customers

    1. The billing account where MEO Energia is installed must have an active TV service.

    2. The MEO with TV service must be a member of the MEOS Program. Learn more about the MEOS program.

    Find out more about the conditions under which benefits are granted.

  • Can I have the telecommunications service in one company and the electricity service in another?

    Yes, you can have separate tax identification numbers for telecommunications and energy services. However, you will not be able to enjoy the benefits of MEO or MEO Energia.

  • I have electricity and gas on the same bill. MEO Energia both services?

    MEO Energia sell gas. However, you can switch your electricity service to MEO Energia affecting your gas supply. In addition, we recommend that you check the price of gas with the Last Resort Supplier (CUR) in your municipality, as you may be able to reduce your costs even further.


    See the list of CURs.

  • Who can be considered customer in electricity supply?

    customers priority in electricity supply and replacement are:
    • Hospital establishments, health centers or entities that provide similar services.
    • Security forces and services.
    • National security installations.
    • Firefighters.
    • Civil protection.
    • Equipment dedicated to maritime or air traffic safety and management.
    • Prison facilities.
    • customers for whom survival or mobility depends on equipment whose operation is ensured by the electricity grid, and customers who live with people in these conditions, within the scope of the electricity sector.

    Benefits:
    In the event of planned interruptions to the electricity supply, customers with special needs will be informed individually.
    In situations of technical assistance after a fault has been reported, where the distribution system operator has to go, these customers have priority.

    Join:
    To ensure personalized treatment, you should ask for a medical statement proving your condition.

  • Electricity prices

    In the Liberalized Market, prices are set by the suppliers themselves, following the rules of competition and the Commercial Relations Regulation. MEO Energia one of several suppliers in the Liberalized Market.

    MEO Energia fixed and dynamic rates.


    Fixed Tariff
    At MEO Energia, with the Fixed Rate, energy has a fixed price according to the selected time slot (single, dual, or triple). 
    If you have signed up for a bundle that includes fixed internet and/or TV, you can benefit from a lower kWh price. 


    Dynamic Tariff
    This type of tariff is intended for customers are able to adapt their consumption to the most economical periods.
    At MEO Energia, with the Dynamic Tariff, energy is indexed to the price of the daily electricity market (OMIE), which has a quarter-hourly variation (every 15 minutes).

    This amount is calculated using the following formula:
    > Formula available for enrollments through July 9, 2026
    PENERGY =(POMIE + K) × (1 + FP)

    Where: 
    • PENERGIA– Energy price (€/kWh), in effect for each 15-minute period of the day.
    • POMIE– Represents the cost of electricity (€/kWh) within the Iberian market in Portugal (OMIE PT), corresponding to the consumption period, broken down into time intervals that coincide with the market time units (MTU) made available to participants in the day-ahead market. Prices are available for consultation at www.omie.es/pt
    • K – 0.050€/kWh for electricity service and 0.050€/kWh for electric mobility service. This includes the system operator fee, costs related to deviations from the “ TV Guide ,” and the sales margin.
    • FP (Losses Factor) - Adjustment factor for losses in the Low Voltage or Medium Voltage network, for every 15 minutes of consumption, applied in accordance with the factors approved by ERSE (Energy Services Regulatory Authority).

    If, after applying the formula, the result is negative, the energy price of €0 will be applied to the time period in which this occurs.


    > Plan available for enrollment starting July 10, 2026
    PENERGY= (POMIE + CG) × (1 + FP) + K

    Where:
    • PENERGIA: Energy price (€/kWh), valid every 15 minutes.
    • POMIE: Represents the cost of electricity (€/kWh) within the Iberian market in Portugal (OMIE PT), corresponding to the consumption period, broken down into time intervals that coincide with the market time units (MTU) made available to participants in the day-ahead market. Prices are available for consultation at www.omie.es/pt.
    • CG (Management Cost):Covers the costs of managing the system's operations, as well as costs related to deviations from TV Guide the broadcaster, calculated in 15-minute intervals
    • FP (Loss Factor): An adjustment factor for losses in the low-voltage grid, calculated for every 15 minutes of consumption, applied in accordance with the factors approved by ERSE (Energy Services Regulatory Authority). 
    • K: €0.015/kWh for BTN and BTE/MT rates with a loyalty program. Includes the sales margin, costs for guarantees of origin, and other sales costs.

    If, after applying the formula, the result is negative, the energy price of €0 will be applied to the time period in which this occurs.

  • Regulated Pricing Terms

    Currently, the MEO Energia does not have an offer under the terms of regulated price.

    Learn more about the regulated rate.

  • Can I benefit from the reduced VAT rate (6%) on my electricity bill?

    customers s with contracted powerup to 3.45 kVA are eligible for the reduced VAT rate. The reduced VAT rate applies only to a portion of the total invoice amount, specifically the fixed component (power) of the grid access tariffs. The fixed component of the grid access tariff is approved by ERSE.

  • How can I be considered a customer with special needs?

    Are considered customers with special needs:
    • customers with limited vision - Total blindness or hypovision (low vision);
    • customers with hearing impairments - total deafness or hypoacusis (hearing loss);
    • customers limitations in oral communication.
    Who present a Medical Statement proving this condition. 


    You can submit the medical declaration in the following ways:
    • Online: Through the form 
    • Mail: Send the documents to Avenida Fontes Pereira de Melo 38-40 | 1069-300 Lisboa;
    • In person: Deliver the documents to a MEO store


    MEO Energia will adopt concrete measures appropriate to the specificities of customers with special needs, in order to ensure that each category of customer with special needs has access to the same information and to the same levels of quality of service and rights as other customers.

  • What is the Social Energy Tariff and what are its conditions?

    The Social Tariff for electricity is a form of social support provided by the State to economically vulnerable end consumers, automatically applied by suppliers when the DGEG (Directorate-General for Energy and Geology) verifies that the consumer is eligible for the tariff. It consists of a discount on the low-voltage network access tariff and applies to the contracted power and the price of energy consumption. The social tariff can be applied to a Fixed Tariff or Dynamic Tariff.


    Conditions for benefiting from the Social Tariff
    Consumers with an annual income equal to or less than €6,272.64. 

    And applicable to recipients of the following social benefits
    • Solidarity supplement for the elderly
    • Social integration income
    • Unemployment benefits
    • Family allowance
    • Old-age social pension
    • Social disability pension under the special disability protection scheme or the
    • Social benefit supplement for inclusion

    The following conditions must also be met:
    • Be the holder of an electricity supply contract for domestic use in a permanent residence
    • Low voltage installation, with contracted power less than or equal to 6.9 kVa

    For further information, please visit the website of the Directorate-General for Energy and Geology and the Social Security or call toll-free800 028 028 ( MEO Energia helpline, available on weekdays from 9:00 a.m. to 9:00 p.m.).


    How to apply for the social tariff
    1. Confirm that you meet the conditions set by law.
    2. Ask the relevant authorities for proof that you are entitled to the Social Tariff. This proof must indicate the name, NIF (tax identification number) and permanent address of the holder of the energy contract, which must correspond to the address of the place of consumption where you wish to receive the social discount.
      • Institutions where you can ask for proof:
        • ISS - Social Security
        • AT - Tax and Customs Authority
        • ADESE - Directorate-General for Social Protection of Public Administration Employees and Agents
        • IASFA - Social Action Institute of the Armed Forces
        • CGA - Caixa Geral de Aposentações
        • CPAS - Pension Fund for Lawyers and Solicitors
    3. Send the document to the following address:
      MEO Energia - Comercialização de Energia, S.A.
      Avenida Fontes Pereira de Melo 38-40
      1069-300 Lisboa

      Or by online form .



    How to cancel
    Verification of compliance with the conditions for the social tariff is carried out automatically on a monthly basis. 

    The Social Tariff can be withdrawn within 30 days of its application by sending a declaration to MEO Energia. The declaration must include the beneficiary's NAME, Citizen Card number, tax number (NIF), CPE number of the place of consumption, the ADDRESS of the place of consumption and must be signed by the beneficiary.

    You can fill in the form or alternatively to the following address:
    MEO Energia - Comercialização de Energia, S.A. 
    Avenida Fontes Pereira de Melo 38-40 | 1069-300 Lisboa

    In order to be granted the benefit again, you must send a new declaration cancelling your refusal.

    The Social Tariff benefit can be lost if the consumer no longer complies with the This review is carried out monthly by the DGEG. 

    For more information, consumers can submit a request for information or file a complaint by filling out the form provided by the DGEG.

  • What is the CAV (Audiovisual Contribution)?

    The Audiovisual Contribution (CAV) is a tax intended to finance public service broadcasting and television, which is included in the energy bill with a fixed monthly amount of €2.85 + VAT (6%). This contribution is updated annually in line with the inflation rate, as established by the State Budget Law. For more information, see article 198 of Law no. 7-A/2016, of March 30, which amends Law no. 30/2003, of August 22.

    To benefit from the CAV exemption, annual energy consumption must not exceed 400 kWh. However, new MEO Energia customers have to pay the fee for the first year, even if their consumption is reduced. Only at the end of this period can they obtain the exemption and be reimbursed for the contributions paid. This exemption is applied automatically by MEO Energia.

    There is also the possibility of having a reduced CAV of €1 + VAT (6%). The beneficiaries of the reduced contribution are identified through the calculation of beneficiaries of the Social Tariff carried out by the Directorate-General for Energy and Geology. Beneficiaries include those who receive:
    • Solidarity supplement for the elderly
    • Social integration income
    • Unemployment benefits 
    • Family allowance in the 1st bracket 
    • Social disability pension

  • What are the rules and methodology for calculating the security deposit?

    Rules for the provision of security
    MEO Energia may require the provision of a security deposit in its favor to guarantee compliance with the obligations arising from the electricity supply contract, and the security deposit may be required as a condition for the conclusion of the supply contract.

    MEO Energia may only require customers supplied with BTN or consumers to provide a security deposit in situations where the supply is re-established or following an interruption due to a breach of contract attributable to the customer.


    Methodology used to calculate the value of the security deposit
    The value of the security deposit must correspond to the average invoicing value of the delivery point over the last 12 (twelve) months, over a period of consumption equal to the invoicing period, plus the invoice payment period. The number of days to be used to multiply the average daily billing value shall never be less than 90 (ninety) days. For BTN customers and consumers who do not have a consumption history of at least 12 (twelve) months for the tariff option, consumption bracket or contracted capacity, the value of the consumption to be taken into account when calculating the security deposit is estimated by the Supplier based on the characteristics and operating conditions of the installation indicated by the customer, and the value must be changed as soon as the customer has a consumption history of 12 (twelve) months. The number of days to be used to multiply the average daily value will never be less than 90 (ninety) days.