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Invoices and payments

All the information you need to clarify your doubts about invoices, technical faults or the use of MEO Energia services.

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Invoices and payments

  • How do I read my Low Voltage Normal (BTN) energy bill?

    On the 1st Page of the Normal Low Voltage (BTN) Energy Invoice you will see:

      1. Invoice number, payment deadline and billing period. 

    Image of the BTN Energy Bill showing the bill number, payment deadline, and billing period


      2. Your details - Holder's name, VAT number Installation address (identifying the place where the energy is supplied)

      3. Delivery Point Code

      4. CPE Data- Rate, Power, Cycle, Schedule, and Loyalty

    Image of the BTN Energy Bill showing data, PCE, tariff, power, cycle, schedule, and loyalty

      5.Payment Information: Payment method, IBAN, Bank, Total Amount Due, and the Date the amount will be debited.

    Image of the BTN Energy Bill showing payment details



    You'll see it on the 2nd page:

      1. Electricity bill details

    In the Consumption area, you can see the number of days corresponding to power and energy, from the start of the change of supplier to the end date of your billing period. 
    This bill will cover a minimum period of 22 days of electricity consumption, but may include a billing period of more than 30 days, which will have an impact on the amount of Consumption.

       1.1 The value of Power and the number of days invoiced.
    Image of the BTN Energy Bill showing the power rating 


       1.2 The amount of energy in force and the number of kWh consumed (depending on the contracted time)

    + Schedule - Simple - Shows values for simple consumption

    Image of the BTN Energy Bill showing the energy for the standard rate 

        + Time-of-Use Billing— Rates for consumption during off-peak and peak hours are displayed

    Image of the BTN Energy Bill showing the dual-rate energy


      2. Invoice detail - Fees and TaxesTaxes applied and transversal to all suppliers and refer to the number of days of consumption presented.
    Image of the BTN Energy Bill showing fees and taxes

    • The IEC is the tax on petroleum products levied by the state on electricity consumers.
    • The CAV is the audiovisual contribution. It is a tax levied by the state to finance the public radio and television service. The average monthly CAV is €2.85 + VAT. For economically vulnerable customers , the CAV is €1 + VAT. customers with consumption of less than 400 kWh/year are exempt from paying the CAV. 
    • The DGEG Tax is a tax on the operation of electrical installations, with a fixed amount defined by Government Order and collected by the General Directorate of Energy and Geology.



    You'll see it on the 3rd page:

      1. The energy you are using is environmentally friendly and renewable! Energy labeling for electricity production.
    Image of the BTN Energy Bill showing the energy production graph


      2. Comparison of value in relation to the Regulated Market

     You can present a saving or an additional charge, detailing the amount. 

    Image of the BTN Energy Bill showing information on regulated price conditions

  • How do I read my Low Voltage Special Energy (BTE) bill?

    Special Low Voltage (BTE) is a type of energy designed for companies and is not available toPersonal customers .

    On the 1st Page of the Special Low Voltage Energy Invoice (BTE) you will see:
      1. Invoice number, payment deadline and billing period.
    Image of the BTE Energy Bill showing the bill number, payment deadline, and billing period.


      2. Your details - Holder's name, VAT number and installation address (identifying the place where the energy is supplied)
      3. Delivery Point Code 
      4. Data relating to CPE - Tariff, Power, Cycle and Schedule and Loyalty
    Image of the BTE Energy Bill showing data, CPE, tariff, power, cycle, schedule, and loyalty


      5. Payment Information: Payment Method, IBAN, Bank, Total Amount Due, and the Date the amount will be debited.
    Image of the BTE Energy Bill showing payment details

    ________________________________________________________________________________________________________________________________________________

    You'll see it on the 2nd page:
      1. Electricity bill details
    In the Consumption area, you can see the number of days corresponding to power and energy, from the start of the change of supplier to the end date of your billing period. 
    This bill will cover a minimum period of 22 days of electricity consumption, but may include a billing period of more than 30 days, which will have an impact on the amount of Consumption.

       1.1 The current contracted power value
                           1.1.1 Contracted power: aa (kW) x bb (days) x unit price
                                       - aa = contracted power, supplied by the DSO
                                       - bb = number of days of invoice
    Image of the BTE Energy Bill showing the contracted power


                           1.1.2 Peak Hour Power: aa (kW) x bb (days) x unit price
                                      - aa = peak hour power supplied by the DSO
                                      - bb = number of days of invoice
    Image of the BTE Energy Bill showing peak hour power consumption

     
       1.2 The value of energy
                          1.2.1 Reactive Power, if applicable
                         Energy during Normal Empty and Super Empty hours: capacitive energy 
                                         - aa (kVArh) x unit price

                         Energy at peak and flood times: inductive reactive energy 
                                        - Tier 1: aa (kVArh) x multiplicative factor x unit price
                                        - Tier 2: aa (kVArh) x multiplicative factor x unit price
                                        - Tier 3: aa (kVArh) x multiplicative factor x unit price 
    Image of the BTE Energy Bill showing reactive energy


                         1.2.2 Active Energy
                                       - Floods: bb kWh x unit price
                                       - Peak: bb kWh x unit price
                                       - Super Empty: bb kWh x unit price
                                       - Normal Empty: bb kWh x unit price
    Image of the BTE Energy Bill showing active energy


                        1.3.1 Other - Access to networks: Tariff for access to active energy networks set by ERSE for the year in question. 
    Image of the BTE Energy Bill showing other expenses
      

    2. Invoice detail - Fees and Taxes: Taxes applied and transversal to all suppliers and refer to the number of days of consumption presented. 
    The IEC is the tax on petroleum products, levied by the state on electricity consumers.The CAV is the audiovisual contribution. It is a tax levied by the state to finance the public radio and television service. The average monthly CAV is €2.85 + VAT. customers with consumption of less than 400 kWh/year are exempt from paying the CAV. The DGEG Tax is a tax on the operation of electrical installations, with a fixed amount defined by Government Order and collected by the General Directorate of Energy and Geology.
    Image of the BTE Energy Bill showing fees and taxes


    ________________________________________________________________________________________________________________________________________________

    You'll see it on the 3rd page:
      1. The energy you are using is environmentally friendly and renewable! Energy labeling for electricity production.
    Image of the BTE Energy Bill showing the electricity production graph

  • When will I receive my first invoice?

    You will receive your first invoice by email within 2 months, after the contract begins. This happens because the invoice must be for at least 22 days' supply electricity. Learn how to read your bill.

    Example:

    customer switches supplier on September 16 and has a billing period on the 25th of each month.


    Amounts to be charged on the 1st invoice:

    10 days consumption >September 16 to 24

    30 days >September 25 to October 25





  • Timing, receiving and paying your MEO Energia bill

    Invoices are issued monthly and cover a 30-day billing period, except for the first invoice or if there is a change to the contract or the account. They are sent by email and are available inthe appatmy MEO, inthe “ customer ” (My Invoices) section atmy MEO, orin the “ customer ” (Corporate Billing) section forlarge businesses.Learn how to change the email address for your electronic invoice. 

    Payment can be made via direct debit, which offers convenience and security and eliminates concerns about payment deadlines. If necessary,you can change the IBAN associated with this payment.

  • How can I request a duplicate invoice?

    You can request a duplicate copy of your bill through theapp at my MEO, viathe “ customer ”sectionatmy MEO, orthrough the “ customer ” Business section(Large Companies), where you can view your last 12 bills. Alternatively, speak with an MEO specialist by calling the Support Line at MEO Energia or800 028 028(weekdays from 9 a.m. to 9 p.m. – toll-free).

  • How to pay your bill by ATM?

    You can pay your bill quickly and securely via the Multibanco network or your Homebanking.
    To do this, follow these simple steps:
    1. At the Multibanco or Homebanking, select the"Payments" option.
    2. Then choose the"Service Payments" option.
    3. Enter the details from your invoice:
      • Entity: [XXXX]
      • Reference: [XXXXXXXXX]
      • Amount: [XXX,XX €]

    After payment, the transaction is registered automatically and you don't need to send a receipt.

  • What to do when the payment has not been debited at the bank?

    If payment by direct debit fails, you will receive an email with instructions on how to pay the invoice. 
    Learn howto set uporchange direct debit.